Освоение аудиторских техник с сертификацией по стандарту исо.

Система менеджмента качества ФГБУ Обь-Иртышское УГМС

С августа 2014 года в ФГБУ Обь-Иртышское УГМС и его филиалах внедрена и результативно функционирует система менеджмента качества, требования которой распространены на все отделы (подразделения).

Сертификат и соответствие

Система менеджмента качества (СМК) соответствует требованиям ГОСТ Р ИСО 9001-2015 (ISO 9001:2015), что подтверждается сертификатом соответствия СМК ФГБУ Обь-Иртышское УГМС. Этот сертификат применим к оказанию услуг в области гидрометеорологии и смежных с ней областях, включая метеорологическое обслуживание полетов воздушных судов гражданской и экспериментальной авиации.

На период действия сертификата учреждению разрешено использовать знак соответствия СМК в различных формах, исключая возможность его толкования как знака соответствия продукции. Знак можно использовать на рекламных материалах, брошюрах и других документах организации-держателя сертификата.

Ресертификация и аудиты

Система менеджмента качества ФГБУ Обь-Иртышское УГМС без проблем проходила процедуру ресертификации с последующей выдачей подтверждающих документов. Ежегодно проводятся инспекционные аудиты сертифицирующим органом подразделений учреждения и его филиалов для подтверждения соответствия СМК стандартам серии ISO 9000.

Обучение и аудиторы

Сотрудники учреждения прошли обучение по теме Система менеджмента качества и внутренний аудит на основе стандартов ГОСТ Р ИСО 9001-2015 (ISO 9001:2015) и ГОСТ Р ИСО 19011-2012 (ISO 19011:2011). Внутренние аудиторы СМК, прошедшие курс обучения, получили Сертификат компетентности.

Риск-ориентированное мышление

В подразделениях учреждения деятельность осуществляется с учетом концепции риск-ориентированного мышления и понимания среды организации как основы планирования. Система менеджмента качества помогает максимально использовать интеллектуальный и технический потенциал учреждения, а также укреплять авторитет организации.

Ведущий инженер по качеству ГУ СМК Дворецкая Л.И.

Table of contents

ISO 19011 играет ключевую роль в обеспечении эффективного, последовательного и соответствующего лучшим практикам проведения аудитов. Следуя рекомендациям и принципам, установленным в этом стандарте, организации могут улучшить качество и эффективность своих аудиторских процессов, что приведет к лучшей принятию решений и общему улучшению производительности.

ISO 19011 описывает основные требования и рекомендации по управлению программой аудита и проведению аудитов. Некоторые из этих требований:

Связи с другими стандартами ISO

ISO 19011 не является самостоятельным стандартом, а является руководящим документом, который можно использовать совместно с другими стандартами ISO, которые устанавливают требования к системам управления. Некоторые из наиболее распространенных и актуальных стандартов, связанных с ISO 19011, – это ISO 9001 и ISO 14001.

Эти стандарты имеют общие принципы и элементы, такие как непрерывное совершенствование, ориентация на клиента, лидерство, вовлечение людей, процессный подход, принятие решений на основе доказательств и управление отношениями. Поэтому организации, которые внедряют несколько стандартов, могут получить выгоду от более интегрированного и последовательного подхода к управлению их качеством и экологическими аспектами.

Как ISO 19011 служит различным бизнес-ролям и функциям

ISO 19011 – это руководящий документ, который может быть полезен всем, кто участвует или заинтересован в аудите систем управления. Некоторые конкретные заинтересованные стороны, которые могут использовать ISO 19011, это:

Аудиторы и аудиторские группы

Они могут использовать ISO 19011 для установления, внедрения, мониторинга, проверки и улучшения программы аудита, соответствующей целям и потребностям организации. Также она используется для выбора и управления аудиторами и аудиторскими группами и для обеспечения качества и последовательности аудиторской деятельности.

Аудитируемые

Они могут использовать ISO 19011 для понимания процесса аудита и своих ролей и обязанностей в нем. Они также могут использовать ISO 19011 для подготовки к аудитам и реагирования на результаты аудита и рекомендации конструктивным и сотрудническим образом.

Высшее руководство

Они могут использовать ISO 19011 для поддержки и надзора за программой аудита и ее результатами. Они также могут использовать ISO 19011 для обеспечения того, что программа аудита соответствует стратегическому направлению и политике организации и предоставляет соответствующую и надежную информацию для принятия решений и улучшения.

Другие заинтересованные стороны

Они могут использовать ISO 19011, чтобы убедиться в соответствии систем управления организации применимым стандартам и требованиям. Они также могут использовать ISO 19011 для предоставления обратной связи и предложений по улучшению программы аудита и ее результатов.

Пользуясь ISO 19011, физические лица и организации могут добиться улучшения в их системах управления и общей производительности. ISO 19011 поможет им выявить сильные и слабые стороны, возможности и риски, лучшие практики и области для улучшения, а также отслеживать прогресс и измерять результаты.

Лучшие практики и советы

Внедрение ISO 19011 может быть наградительным, но вызывающим трудности предприятием. Вот несколько практических советов и шагов для успешной реализации ISO 19011:

Установите ясные цели

Перед началом программы аудита или аудиторской деятельности важно определить цель, объем, критерии и ожидаемые результаты аудита. Это поможет обеспечить актуальность, нацеленность, эффективность и эффективность аудита.

Применение рискового подхода

При планировании и проведении аудитов рекомендуется учитывать риски и возможности, связанные с контекстом, целями, процессами, деятельностью, результатами и результатами проверяемого лица. Это поможет определить и распределить аудиторские ресурсы соответственно, а также решить наиболее значительные проблемы и возможности для улучшения.

Следуйте принципам аудита

При проведении аудитов необходимо придерживаться принципов аудита, изложенных в ISO 19011. Эти принципы – это целостность, объективность, должная профессиональная забота, конфиденциальность, независимость, основанный на доказательствах подход, и рисковый подход. Эти принципы помогут обеспечить проведение аудитов этичным, беспристрастным, компетентным, уважительным, фактическим, логичным и систематизированным образом.

Используйте подходящие методы и инструменты

При проведении аудитов важно использовать методы и инструменты, подходящие для целей аудита, объема, критериев, контекста, рисков, возможностей, источников информации и заинтересованных сторон. Эти методы и инструменты следует применять последовательным и объективным образом, обеспечивая их достаточность и надежность аудиторских доказательств. Некоторые примеры методов – интервью, наблюдения, обзоры документов, методы выборочного контроля и анализ данных. Некоторые примеры инструментов – чеклисты, анкеты, аудиторские отчеты, аудиторские записи и программные приложения.

Аудит и инспекционные чеклисты можно бесплатно скачать.

При проведении аудитов необходимо эффективно общаться со всеми сторонами, участвующими в процессе аудита. Это включает в себя установление контакта и доверия, активное слушание, задание открытых и проводящих вопросов, предоставление четкой и конструктивной обратной связи, разрешение конфликтов и разногласий, а также представление результатов аудита и рекомендаций. Эффективное общение поможет обеспечить проведение аудитов в уважительной и сотруднической манере, а также обеспечить добавленную ценность информации и обратной связи для проверяемых лиц и других заинтересованных сторон.

Оценка и улучшение

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Введение в ISO 19011

Вот несколько ключевых моментов, которые следует учитывать при обсуждении ISO 19011:

1. Цель ISO 19011: Целью ISO 19011 является предоставление рекомендаций для проведения аудитов систем управления. Стандарт предоставляет каркас для проведения аудитов, которые эффективны, эффективны и соответствуют целям организации.

2. Scope of ISO 19011: ISO 19011 is applicable to all types of organizations, regardless of their size, industry, or sector. The standard is designed to be used by auditors, audit teams, and organizations that conduct audits of management systems.

3. Principles of ISO 19011: ISO 19011 is based on several key principles, including the need for an audit program, the importance of auditor competence, the requirement for an audit plan, and the need for confidentiality.

4. Processes of ISO 19011: ISO 19011 outlines a four-stage audit process that includes the initiation, preparation, conduct, and reporting of audits. Each stage of the audit process is critical to the success of the audit.

5. practices of iso 19011: ISO 19011 provides guidance on best practices for the audit process, including the selection of audit methods, the evaluation of audit evidence, and the reporting of audit findings.

6. benefits of iso 19011: The benefits of ISO 19011 include improved management system performance, increased stakeholder confidence, and enhanced risk management. Organizations that conform to ISO 19011 are more likely to achieve their objectives and meet the expectations of their customers and other stakeholders.

For example, a manufacturing company that conforms to ISO 9001 for quality management systems can benefit from auditing their system using ISO 19011 guidelines. The ISO 19011 audit process can identify areas for improvement that can lead to increased efficiency, reduced waste, and improved customer satisfaction.

Overall, ISO 19011 is an essential standard for organizations that want to achieve their objectives by ensuring that their management systems are effective and efficient. By adhering to the guidelines outlined in ISO 19011, organizations can conduct audits that are consistent, reliable, and valuable to their stakeholders.

Introduction to ISO 19011 – ISO 19011: Mastering Auditing Techniques with ISO Certification

Understanding the Principles of Auditing

1. Integrity: The principle of integrity requires that the auditor is honest, fair, and objective throughout the audit process. The auditor must be unbiased and independent, free from any conflicts of interest that could affect their judgment. For instance, an auditor may be tempted to overlook any discrepancies that they discover during the audit if they have a personal relationship with the organization or its managers.

2. Objectivity: Objectivity requires that the auditor be unbiased in their assessment of the organization’s systems, processes, and controls. This principle emphasizes that the auditor must conduct the audit based on facts and evidence, rather than opinions or assumptions. For example, an auditor cannot assume that the organization’s records are accurate without verifying them.

3. Professional competence and due care: The auditor must possess the necessary knowledge, skills, and experience needed to conduct the audit effectively. This principle also requires that the auditor exercise due care in their work, taking all necessary precautions to ensure that the audit is conducted in an accurate and timely manner.

4. Confidentiality: Confidentiality requires that the auditor keeps all information obtained during the audit confidential, except when required by law or professional standards. The auditor must ensure that the organization’s sensitive information is not disclosed to unauthorized parties.

5. Planning and supervision: Planning and supervision are crucial principles in auditing. The auditor must plan the audit carefully, ensuring that they have all the resources they need to conduct the audit effectively. The auditor must also supervise their work to ensure that the audit is conducted in accordance with professional standards.

Understanding the Principles of Auditing – ISO 19011: Mastering Auditing Techniques with ISO Certification

Risk-Based Auditing

Risk-Based auditing is a crucial part of the auditing process as it helps auditors prioritize their focus on the areas that are most critical to the organization’s success. Risk-based auditing is a method of auditing that focuses on the risks associated with an organization’s objectives, operations, and processes. This approach helps auditors identify the areas where there is a high risk of failure or non-compliance and prioritize the audit efforts accordingly.

Risk-based auditing also has benefits from the perspective of the audited organization. By focusing on high-risk areas, auditors can identify weaknesses in the organization’s processes and recommend improvements that can help the organization achieve its objectives more effectively. This approach can lead to a more efficient and effective audit process and help the organization achieve its goals more efficiently.

Here are some key points to keep in mind when conducting a risk-based audit:

1. Identify the organization’s objectives: The first step in conducting a risk-based audit is to identify the organization’s key objectives. These objectives can be financial, operational, or related to compliance.

2. identify the risks associated with each objective: Once the objectives have been identified, auditors must identify the risks associated with each objective. This can be done through a risk assessment process that considers the likelihood and impact of each risk.

3. prioritize the risks: Once the risks have been identified, auditors must prioritize them based on their significance and likelihood of occurrence. This prioritization helps auditors focus their audit efforts on the areas where the risks are most significant.

4. Develop the audit plan: Based on the prioritized risks, auditors must develop an audit plan that addresses the areas where the risks are most significant. The audit plan should include the scope of the audit, the audit objectives, and the audit methodology.

5. Conduct the audit: Once the audit plan has been developed, auditors can begin the audit. During the audit, auditors should focus their efforts on the areas identified in the audit plan and use their professional judgment to identify any additional risks or areas of concern.

Risk Based Auditing – ISO 19011: Mastering Auditing Techniques with ISO Certification

The Auditing Process and Techniques

The auditing process is a critical and significant part of any organization. It is the process that provides assurance that an organization’s operations comply with the set standards, regulations, policies, and procedures. The process is essential, especially if an organization’s operations are complex and require critical decision-making. Auditing provides a systematic and independent evaluation of an organization’s operations, and it identifies areas that require improvements to increase efficiency, reduce costs, and minimize risks. The auditing process helps organizations to identify their weaknesses and strengths to enhance their operations and achieve their objectives effectively. The process requires a set of techniques that ensure it is executed efficiently and provides reliable results.

1. Planning: This is the first stage of the auditing process. It involves defining the audit objectives, determining the scope of the audit, and developing an audit plan. The audit plan outlines the audit procedures, timelines, and resources required to execute the audit. It is essential to ensure that the audit plan is aligned with the organization’s objectives, policies, and procedures.

2. Gathering Evidence: This stage involves collecting and analyzing data to support the audit conclusions. The auditor should gather sufficient and appropriate evidence to provide a reasonable basis for their conclusions. The evidence collected should be relevant, reliable, and sufficient to support the audit findings. The auditor can use different techniques to gather evidence such as observation, interviews, and examination of documents.

3. Evaluation: After gathering the evidence, the auditor should evaluate the findings and determine the compliance level with the set standards, policies, and procedures. The auditor should analyze the evidence and compare it with the set criteria to identify any deviations. The deviations should be evaluated based on their significance and impact on the organization’s operations.

4. Reporting: The auditor should prepare a report detailing the audit findings, conclusions, and recommendations. The report should be clear, concise, and provide sufficient information to enable the organization to take corrective action. The report should highlight the strengths and weaknesses of the organization’s operations and provide recommendations for improvement.

The Auditing Process and Techniques – ISO 19011: Mastering Auditing Techniques with ISO Certification

Audit Reporting and Communication

Effective audit reporting and communication is a crucial aspect of any successful audit. It not only helps to ensure that the audit objectives are met but also enables the organization to improve its operations and processes. Audit reporting and communication involve the efficient dissemination of audit findings, conclusions, and recommendations to the relevant stakeholders. It is essential to ensure that the communication is clear, concise, and understandable by all parties involved.

The audit report is the primary communication tool used by auditors to communicate the audit findings, conclusions, and recommendations to the management of the audited organization. The report should be factual, objective, and provide a balanced representation of the audit findings. The report should also identify the areas of nonconformity and opportunities for improvement. The report should be structured in a way that is easy to read and understand.

Here are some key points to consider when communicating audit findings:

1. Be clear and concise: The report should be free from technical jargon and use simple language that is easy to understand. Avoid using complex sentences, acronyms, and abbreviations that may confuse the reader.

2. Provide evidence: The report should provide evidence to support the audit findings. This includes specific examples, documents, and data that were used during the audit.

3. Identify areas of nonconformity: The report should identify the areas of nonconformity and provide a clear explanation of the issue. The report should also include the relevant clause of the standard that was not met.

4. Provide recommendations: The report should provide recommendations for corrective action to address the nonconformity. The recommendations should be practical and actionable.

Audit Reporting and Communication – ISO 19011: Mastering Auditing Techniques with ISO Certification

Auditing Challenges and How to Address Them

When conducting an audit, auditors face a variety of challenges that can make the process difficult to manage. These challenges can arise from a number of different sources, such as organizational issues, technical difficulties, or simply a lack of understanding of the audit process. Addressing these challenges is essential for ensuring that the audit is effective, efficient, and meets the needs of both the auditor and the auditee. In this section, we will explore some of the most common auditing challenges and provide tips on how to address them.

1. Lack of Communication: One of the biggest challenges facing auditors is a lack of communication. This can manifest in a number of ways, such as a lack of clarity in the audit objectives or a failure to effectively communicate the findings of the audit. To address this challenge, auditors should make sure to establish clear lines of communication with the auditee. This can be done by setting up regular meetings, using clear and concise language when discussing audit objectives, and providing detailed feedback throughout the audit process.

2. resistance to change: Another common challenge facing auditors is resistance to change. This can be particularly problematic when the audit identifies areas where changes are needed, but the auditee is resistant to implementing those changes. To address this challenge, auditors should work closely with the auditee to understand their concerns and identify potential solutions that will address those concerns while still meeting the objectives of the audit. This may involve developing a comprehensive action plan that outlines specific steps that need to be taken to address the findings of the audit.

3. Lack of Understanding: A third challenge facing auditors is a lack of understanding of the audit process. This can be particularly problematic when auditors are working with auditees who are unfamiliar with the process. To address this challenge, auditors should take the time to explain the audit process and the objectives of the audit in detail. This may involve providing training or other resources to help the auditee better understand the audit process and the role of the auditor.

4. time constraints: Finally, auditors may face time constraints that make it difficult to complete the audit in a timely manner. This can be particularly problematic when the audit is complex or involves a large number of stakeholders. To address this challenge, auditors should develop a comprehensive audit plan that outlines the steps that need to be taken to complete the audit in a timely manner. This may involve setting specific deadlines for each stage of the audit process and working closely with the auditee to ensure that they are able to meet those deadlines.

Auditing challenges are common, but they can be effectively addressed by taking a proactive approach to communication, understanding, and problem-solving. By working closely with the auditee and developing a comprehensive audit plan, auditors can ensure that the audit is effective, efficient, and meets the needs of both the auditor and the auditee.

Auditing Challenges and How to Address Them – ISO 19011: Mastering Auditing Techniques with ISO Certification

Integrating ISO 19011 with Other ISO Standards

Integrating iso 19011 with other ISO standards is an essential aspect of mastering auditing techniques with ISO certification. ISO 19011 provides guidelines for auditing management systems, and it is designed to be used with other management system standards, including ISO 9001, ISO 14001, and ISO 45001. The integration of ISO 19011 with other ISO standards helps organizations to conduct audits that cover all the requirements of the relevant management system standards. This integration ensures that the organization’s management system is functioning effectively and efficiently.

The integration of ISO 19011 with other ISO standards is beneficial for organizations because it allows them to develop an integrated management system. An integrated management system is a framework that combines all the management system standards that an organization has adopted. The integration of management systems enables the organization to reduce duplication and streamline its processes, resulting in cost savings. Furthermore, an integrated management system helps in identifying the interrelationships between the different management systems, which allows for better decision-making.

Here are some ways organizations can integrate ISO 19011 with other ISO standards:

1. Conducting Audits: Organizations can use ISO 19011 to conduct audits of their management system standards. Auditing management systems help organizations to determine the effectiveness of their systems and identify areas that require improvement. By conducting an audit using ISO 19011, organizations can ensure that their management system meets all the requirements of the relevant management system standard.

2. Training: Organizations can train their auditors to use ISO 19011 when conducting audits of management systems. This training ensures that the auditors have the knowledge and skills required to conduct an effective audit that meets the requirements of the relevant management system standard.

3. Documentation: Organizations can use ISO 19011 to develop documentation that outlines their audit processes. This documentation provides a framework that auditors can use when conducting audits and ensures that the organization’s audit processes meet the requirements of the relevant management system standard.

4. Continual Improvement: Organizations can use ISO 19011 to continually improve their audit processes. Continual improvement ensures that the organization’s audit processes remain effective and efficient. By continually improving their audit processes, organizations can ensure that they meet the requirements of the relevant management system standard.

Integrating ISO 19011 with other ISO standards is essential for organizations that want to develop an integrated management system. The integration of ISO 19011 with other ISO standards ensures that the organization’s management system is functioning effectively and efficiently. By conducting audits, training auditors, documenting audit processes, and continually improving audit processes using ISO 19011, organizations can ensure that their management system meets all the requirements of the relevant management system standard.

Integrating ISO 19011 with Other ISO Standards – ISO 19011: Mastering Auditing Techniques with ISO Certification

Certification and accreditation are two terms often used interchangeably, but they have different meanings. Certification is a process in which a third-party organization verifies that a product, service, or system meets a specific set of requirements. Accreditation, on the other hand, is the formal recognition by an authoritative body that an organization meets specific requirements and is competent to perform specific tasks. In the context of auditing, certification and accreditation are essential components of ensuring that the auditing process is rigorous and reliable.

3. The Relationship between Certification and Accreditation:

Certification and accreditation are essential components of ensuring that the auditing process is rigorous and reliable. Certification ensures that auditors are trained and competent to perform audits according to specific standards, while accreditation ensures that the auditing process is reliable and rigorous. The relationship between certification and accreditation is essential for ensuring that the auditing process is effective in providing reliable and credible results.

Certification and Accreditation – ISO 19011: Mastering Auditing Techniques with ISO Certification

Continuous Improvement in Auditing with ISO 19011

Continuous improvement is a vital aspect of auditing. As the business landscape continues to evolve, auditing practices need to adapt to keep pace with the changing trends. By continuously improving audit practices, businesses can improve decision-making processes, enhance risk management, and ensure compliance with industry standards. ISO 19011 provides a framework for conducting audits that emphasizes the importance of continuous improvement. This framework can help businesses to identify areas for improvement and develop strategies to enhance their auditing practices.

ISO 19011 outlines several key principles that businesses can use to improve their audit practices. These principles include:

1. Leadership: Leaders in the organization need to be committed to the continuous improvement of auditing practices. They should provide the necessary resources and support to ensure that audits are conducted effectively.

2. Process approach: Auditing should be viewed as a process that involves several interrelated activities. By taking a process approach, businesses can identify areas for improvement and implement changes to enhance their audit practices.

3. Risk-based approach: Auditors should adopt a risk-based approach to auditing. This involves identifying potential risks and developing strategies to mitigate them. By taking a risk-based approach, businesses can ensure that their audits are focused on the areas that matter most.

4. Continual improvement: Auditing practices should be continuously monitored and improved. By setting objectives and measuring performance, businesses can identify areas for improvement and develop strategies to enhance their audit practices.

5. evidence-based approach: Auditors should use evidence to support their findings and conclusions. This involves collecting and analyzing data to ensure that audit findings are accurate and reliable.

ISO 19011 also emphasizes the importance of communication in auditing. Communication should be clear, concise, and effective. It should involve all stakeholders, including audit participants, management, and other relevant parties. By communicating effectively, businesses can ensure that their audits are conducted in a transparent and collaborative manner.

In summary, continuous improvement is a critical aspect of auditing. ISO 19011 provides a framework for conducting audits that emphasizes the importance of continuous improvement. By adopting the principles outlined in this framework, businesses can identify areas for improvement and develop strategies to enhance their audit practices. By continuously improving their audit practices, businesses can improve decision-making processes, enhance risk management, and ensure compliance with industry standards.

Continuous Improvement in Auditing with ISO 19011 – ISO 19011: Mastering Auditing Techniques with ISO Certification

Нормативные документы системы менеджмента качества

Что такое ISO

Слово ISO образовано от греческого слова isos, что значит «равный», которое служит приставкой iso- и встречается в совокупности терминов, таких как «изометрия» (равное измерение или размеры) и «изономия» (равенство закона или людей перед законом).

Название «ISO» употребляется во всем мире для обозначения Международной организации по стандартизации — «International Organization for Standardization». ISO учреждена в 1947 г. и является неправительственной организацией и пользуется консультативным статусом ООН. Главной целью ISO является развитие стандартизации и родственных направлений деятельности во всем мире.

В основу первой версии системы стандартов ISO 9000, разработанных в 1987 г., был положен стандарт Британской организации по стандартизации, который в свою очередь берет начало от американских стандартов качества на готовую продукцию MIL-Q-9A58, принятых в 1959 году министерством обороны США. По существу эти стандарты содержали требования наличия системы обеспечения качества у подрядчиков Пентагона. Семейство стандартов ISO серии 9000 версии 2000 года представляет собой группу взаимосвязанных стандартов, разработанных с целью помочь организациям всех типов и размеров внедрить и использовать эффективные системы менеджмента качества (СМК).

Серия ИСО 9000 состоит из:

Последняя версия стандарта – .

В 2015 году будет представлен новый стандарт ИСО 9001:2015

Европейская ассоциация гарантий качества в высшем образовании (ENQA)

Стандарты и директивы (рекомендации) для гарантии качества высшего образования в европейском пространстве (ESG).

ESG легли в основу профессионально-общественной аккредитации, требуемой российским законодательством

Действующие и перспективные документы российского законодательства в области образования, отражающие требования к системам качества в ВО:

1. Приказ Федерального агентства по образованию №304 от 30.12.2004г. «О разработке и внедрении внутривузовской системы управления качеством образования высших учебных заведений»

2. Национальный стандарт Российской Федерации – ГОСТ Р ИСО 9001-2008 – «Системы менеджмента качества. Требования». Руководящие указания по его применению в сфере образования содержатся в стандарте ГОСТ Р 52614.2-2006

3. – Общероссийская система оценки качества образования

4. Государственная программа развития образования на 2013-2020 годы: «ОСОКО формируется как многофункциональная система, включающая процедуры независимой оценки качества образования, включая оценку качества образования внутри образовательной организации» (Подпрограмма 3, п. 3.1.).

5. Федеральный закон об образовании №273-ФЗ:

6. Функционирование внутренней системы оценки качества является одним из объектов аудита при госаккредитации вуза.

Локальные документы МПГУ:

Международные документы СМК

ISO 9001 2008

Российские документы системы менеджмента и качества

ГОСТ Р 52614.2-2006 ГОСТ Р ИСО 9001-2008